Information Request: High Meter Temp Monitoring process
January, 28 2020
We have a request from ComED regarding High Temperature monitoring on smart meters.
Please advise.
- Please describe the general process undertaken for monitoring high temperatures on smart meters
- How frequently are meter temperatures monitored (e.g. hourly, daily, weekly, etc.)?
- Is there a temperature threshold (e.g. 200 degrees) at which you dispatch a crew to investigate and resolve the high meter temperature in the field?
- If upon investigating a high meter temperature it is discovered that the meter fitting requires repairs, who is responsible for making those repairs (e.g. utility, utility’s contractor, customer)?
1. Does your Company have a process regarding High Temperature Monitoring of smart meters? Meters do not monitor temperature.
We do not currently monitor high temperature of smart meters
We do not monitor high temperature of smart meters.
1. The AMI meter generates the alert. The AMI provider sends an email to a group mailbox at the utility. During business hours a dispatcher creates and dispatches a hazard order to a Meter Servicer. If the alert comes in after hours, the order is created and dispatched the following day.
2. The meter monitors the temperature and the alerts can come in at any time 24/7.
3. The temperature threshold is 99 degrees C or 210 degrees F.
4. If it is discovered that the meter socket is the piece of equipment that requires repairs to correct the issue, it is the customer’s responsibility to make the repairs. In our service territory, the customer owns their meter socket. If necessary, the service can be disconnected until repairs are complete and the service is safe to operate.